Frequently Asked Questions
Below are some basic questions you as the consumer should ask every plumber BEFORE you allow them to schedule work at your home or office. The questions are standard and the answers are what you will hear from our friendly office staff.
1) WHAT IS YOUR HOURLY RATE?
a. Bernie's Plumbing and Heating does not charge by the hour, we charge by the job and YOU will know how much we are charging for each job BEFORE we start any work. The benefit is catered to the consumer. If the job takes longer than expected, you don’t pay a dime more.
b. The management at Bernie's Plumbing and Heating has spent countless man-hours creating a flat-rate price book that makes sense for both you the consumer and Bernie's Plumbing.
2) DO YOU CHARGE FOR TRAVEL TIME?
a. Not inside the our Service Area (See Map). Our primary service area is inside Boulder County so that we don’t have to charge travel time.
3) WHAT ARE YOUR HOURS?
a. Bernie's Plumbing and Heating is open Monday through Friday from 7:30 am until 5:00 pm. We usually schedule our first appointment at 8:30 am.
b. We do not do 24 hour service.
4) IF YOU GIVE ME A QUOTE, WILL YOU EVER EXCEED THAT PRICE?
a. Not for the work listed on the quote.
b. Sometimes we will run into unusual situations after we start the job that may require additional work. We will always stop, inform you of the situation and complete another quote for any price changes. We will always present them to you for approval.
5) WHAT IS YOUR NORMAL RESPONSE TIME?
a. For service calls that are scheduled during normal business hours, we try and provide all of our clients with a 2 hour “window of time” for us to arrive. This allows you the consumer time to make any necessary arrangements and allows our Technicians plenty of time to complete any unexpected repairs on their previous calls.
b. Our office staff is in constant communication with our Technicians to help expedite them to your home or office ASAP!
6) ARE YOU A LICENSED CONTRACTOR?
a. Yes. Bernie's Plumbing and Heating is a licensed plumbing contractor (1116-27) in the state of Colorado. Our license number is 176091. Please feel free to go to the Department of Regulatory Agencies (DORA) website to check us out at www.dora.state.co.us/plumbing
b. Remember, if an unlicensed contractor completes work on your home, and anything goes wrong, you may have a problem with your insurance company paying for any related damages!
7) DO YOU HAVE INSURANCE?
a. Yes. Bernie's Plumbing and Heating carries General Liability insurance, Workman’s Compensation insurance and insurance on all our vehicles.
8) ARE YOUR TECHNICIANS SUB-CONTRACTORS OR EMPLOYEES?
a. Bernie's Plumbing and Heating only has employees. All our employees must be drug-free and must pass a stringent criminal background check as well. Each individual hired by Bernie's Plumbing and Heating is a qualified person to properly represent our company. We DO NOT subcontract work or operate as a “broker”.
10) WHAT PAYMENT METHODS DOES YOUR COMPANY ACCEPT?
a. Bernie's Plumbing and Heating accepts personal checks, Visa, MasterCard, American Express, Discover and cash.
b. For approved clients, we also offer Net 20 billing, as an additional service; OAC.